Welcome to the privacy policy for our online platform, operated by Premier Exotic Rentals. This document explains how we collect, use, disclose, and protect your information when you use our services, including visiting our site, engaging in rental services, or using our transportation options. We are committed to protecting your privacy and handling your information transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.
We collect information to provide and improve our services. The types of information we collect include:
Personal Information: This includes information that can be used to identify you directly or indirectly. Examples include your name, address, date of birth, driver's license details, passport details, payment card information, contact information such as phone number and email address (though we will not list electronic contact details here), and potentially other identification details required for rental agreements or legal purposes.
Vehicle Rental Information: Details related to your rental, such as the type of vehicle rented, rental duration, pick-up and drop-off locations, mileage, fuel status, and any incidents or damages.
Usage Data: Information about how you access and use our service. This may include your IP address, browser type, operating system, pages visited on our site, time spent on those pages, unique device identifiers, and other diagnostic data.
Location Data: Information about your precise or approximate location, which may be collected through vehicle tracking systems (as permitted by law and agreement) or from your device if you use location-enabled features.
Communication Information: Records of your communications with us, including inquiries, feedback, and customer service interactions.
Marketing Preferences: Your preferences regarding receiving marketing communications from us.
We collect information through various methods:
Direct Interactions: You provide information directly to us when you fill out forms on our site, enter into rental agreements, communicate with us via phone or email, or interact with our staff.
Automated Technologies: As you navigate our site, we may use cookies, web beacons, and similar tracking technologies to collect usage data.
Third Parties: We may receive information about you from third parties, such as booking partners, payment processors, credit reporting agencies, and law enforcement or other government authorities as permitted by law.
In-Vehicle Systems: Our vehicles may be equipped with systems that collect data related to the vehicle's operation, location, and usage.
We use your information for various purposes, including:
Providing and Managing Services: To process your reservations, manage rental agreements, provide chauffeur services, complete transactions, and deliver the services you request.
Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to our services.
Improvement of Services: To analyze usage trends, monitor the performance of our site and services, and develop new features or offerings.
Marketing and Promotions: To send you information about our services, special offers, and promotions that may be of interest to you, based on your preferences and applicable law. You can opt-out of marketing communications at any time.
Safety and Security: To ensure the safety and security of our vehicles, staff, and customers, prevent fraud, and monitor compliance with rental terms.
Legal and Compliance: To comply with legal obligations, resolve disputes, enforce our agreements, and respond to lawful requests from public authorities.
We process your personal information based on several legal grounds:
Contractual Necessity: We process information necessary to fulfill our contractual obligations to you, such as providing the rental service you booked.
Legal Obligation: We process information when necessary to comply with applicable laws, regulations, or legal processes.
Legitimate Interests: We process information based on our legitimate business interests, such as improving our services, preventing fraud, ensuring network and information security, and marketing (where not overridden by your data protection interests).
Consent: In some cases, we may process information based on your explicit consent, which you can withdraw at any time.
We may share your information with third parties under certain circumstances:
Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, IT services, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Partners: We may share information with business partners involved in providing co-branded services or joint marketing activities.
Affiliates: We may share information with our affiliated companies for business purposes.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a valid request from a government or law enforcement authority.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other parties with your explicit consent.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is entirely secure.
Under applicable data protection laws, you have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete information we hold about you.
Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal information under certain conditions.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions, particularly where based on legitimate interests or for direct marketing.
Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller under certain conditions.
Right to Withdraw Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your information infringes applicable law.
To exercise any of these rights, please contact us using the address provided below.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose of processing.
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files placed on your device that collect standard internet log information and visitor behavior information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.
If you have any questions about this privacy policy or our data practices, please contact us in writing at:
Premier Exotic Rentals
Regent Chambers
Turner Road, Bandra West
Mumbai, Maharashtra, 400050
India